Shipping & Returns
How we deliver worldwide, and how returns work.
Last updated: July 2026. This policy applies to orders placed with Ningbo FLT Electronics Co., Ltd. (“FLT Electronics”, “we”, “us”)
Worldwide shipping
We ship worldwide from Ningbo-Zhoushan port, one of the world’s busiest container ports. Shipping method, cost and Incoterms (e.g. FOB, CIF, DAP) are agreed per order and confirmed in the quotation.
Order processing
Stock and catalog items are prepared for shipment according to the lead time confirmed at order. Custom (OEM/ODM) production typically takes around one month from sample approval; tooling may add time.
Customs, duties & taxes
The recipient is responsible for any import duties, taxes and customs clearance in the destination country, unless DDP terms are specifically agreed. We can provide commercial invoices and packing lists to support clearance.
Inspection on receipt
Please inspect goods on receipt and report any shortage or visible damage within 7 days, with photos. We will arrange replacement or credit as appropriate.
Returns
If a product is defective or does not match the confirmed specification, contact us within 7 days of receipt. We will assess and arrange repair, replacement or credit. Custom-manufactured (OEM/ODM) products are non-returnable except for defects covered by warranty.
Return shipping
Return shipping costs for confirmed defects or our error are borne by us; returns for other reasons are at the customer’s expense and subject to prior authorization.
Contact
Email: linda.wng@outlook.com · Phone/WhatsApp: +86 13586556377 · Ningbo, Zhejiang, China.